FAQ

General FAQs

Q: Where is Jo Ana Skincare located?
A: Our physical store is located at 1/171 Greville St, Prahran, VIC 3181, Australia. We are open Monday to Friday from 10 AM to 6 PM and Saturdays from 9 AM to 5 PM.

Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, Union Pay, and Visa for secure transactions.

Q: Do you offer international shipping?
A: Yes, Jo Ana Skincare products are available for purchase in various countries and regions worldwide.

Q: How can I stay updated on exclusive offers?
A: Sign up for our newsletter to receive updates on special offers like FLASHSALE and 20OFFTODAY discounts.

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Product FAQs

Nail Products

Q: What nail products do you offer?
A: We offer a variety of nail products, including gel polishes, base coats, top coats, nail tools, and hard gels.

Q: What shades are available in Jo Ana Gel Polish?
A: Our gel polish comes in multiple shades, including #002 Pinky Nude, #033 Dirty Matcha, and #040 Burgundy Lover, priced between $15.00 and $16.79.

Q: How much does the Jo Ana Non Wipe Top Coat cost?
A: The Non Wipe Top Coat is priced at $16.79.

Q: Are your nail products suitable for professional use?
A: Yes, all our nail products are designed with professionals in mind, ensuring high-quality results.

Nail Tools

Q: How much does the nail drill cost?
A: The nail drill is priced at $179.36 and is available in colors like Champain, Black, and Silver.

Q: Do you offer LED lamps?
A: Yes, we offer professional-grade LED lamps suitable for curing gel polishes and hard gels.

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Shipping & Returns FAQs

Q: Do you offer free shipping?
A: Yes, we offer free shipping for orders over $200.

Q: What is your return policy?
A: Please refer to our return policy on our website for detailed information. For assistance, contact our customer support team.

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Promotions & Discounts FAQs

Q: Are there any current discounts or promotions?
A: We frequently run promotions like FLASHSALE and 20OFFTODAY. We also offer a 20% discount for Mother’s Day.

Q: How can I redeem a discount code?
A: Enter your discount code at checkout to apply the promotion to your order.

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Customer Support FAQs

Q: How can I contact customer support?
A: You can reach our customer service team Monday to Saturday through our website or by visiting our store.

Q: What are your customer service hours?
A: Customer service is available Monday to Friday from 10 AM to 6 PM and Saturdays from 9 AM to 5 PM.

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